UnitedHealthcare Medicare Advantage plans in Florida Awarded the 2024 J.D. Power Award

When you are choosing a plan what are the things you are looking for? Total out-of-pocket cost, copays, ancillary benefits, customer service, network size, etc.? These are all things that the J.D Power Award looks at when deciding which plans are performing better than others. According to the J.D. Power 2024 “The top five drivers of satisfaction in the Medicare Advantage shopping experience are: preferred in-network doctors; adequate prescription drug coverage; preferred in-network hospitals and facilities; previous experience with a health plan; and existence of a copay.”

Below are some of the results of the 2024 study:

• Access to care: J.D Power found that overall customer satisfaction with Medicare Advantage plans scored a 652 (on a 1,000-point scale). Some key factors of customer satisfaction are ease of finding care; low out-of-pocket costs; and provider choice.
• Performance of Medicare Advantage plans: The study found that satisfaction among Medicare Advantage customers is 87 points higher than among customers of commercial member plans (employer plans). Some of the larger gaps between Medicare Advantage and Commerical Member plans were specific aspects of the customer experience, such as: helps me to save time or money (+128 points); ease of doing business (+93); level of trust (+92); and product/coverage offerings meet my needs (+90).
• Top-performing regional plans set the pace for customer satisfaction: While average overall satisfaction scores are highest among national health plans, the top-performing individual regional Medicare Advantage plans—UMPC For Life, Highmark Blue Cross Blue Shield, Independence Blue Cross, Geisinger Gold and Priority Health Medicare—significantly outperform the top-performing national plans.

In 2023, United Healthcare had scored a 653 and came in second to Humana in Florida. This year however, United Healthcares overall customer service score increased to a 689. United Healthcare stayed consistent. If you want to learn more about the United HealthCare plans offered in your area, or want more information make sure you contact us at Streamline Insurance Consultants or an experienced local agent/broker for this journey. If you are new to Streamline Insurance Consultants, please visit our Contact Us page and fill out the form so we can get in touch with you and help you through these confusing changes!

For full article please visit: https://www.jdpower.com/business/press-releases/2024-us-medicare-advantage-study